Field Notes from Real Work.
Short, practical pieces on healthcare transformation, AI adoption, clinical workflow, and customer success — for executives without time for a white paper.
What's Coming.
- Transformation/01 · Draft
Why healthcare technology adoption fails
Adoption isn't a training problem. It's a workflow, governance, and ownership problem — and it shows up well before go-live.
Discuss this with RAV → - AI Advisory/02 · Draft
AI must reduce burden, not create another screen
Most clinical AI is judged on accuracy. The ones that hold are judged on what they remove from the clinician's day.
Discuss this with RAV → - Value Realization/03 · Draft
ROI starts before procurement
The outcomes model, baseline, and value owner should be defined before the contract is signed — not staged for the first QBR.
Discuss this with RAV → - Customer Success/04 · Draft
Voice of Customer is an operating system, not a feedback folder
VOC belongs in the operating cadence — wired into product, services, and GTM — not in a once-a-year survey deck.
Discuss this with RAV → - Customer Success/05 · In progress
Provider Success and Patient Success
Two adoption loops, one value story. Why healthcare technology companies need both — and how to design them together.
Discuss this with RAV → - AI Advisory/06 · In progress
Pilot-to-scale discipline in healthcare AI
Pilots should produce decisions, not artifacts. A practical rubric for what to fund, what to kill, and what to scale.
Discuss this with RAV →